WallaWalla
Retention Suite

Keep every member. Reward every visit.

Activate the Retention Suite inside Walla to combine automatic visit streaks, studio challenges, and custom loyalty rewards (an optional add-on). Every check-in counts toward member goals, driving recurring attendance while tracking the revenue impact right on your studio’s bottom line.

Riders laughing together during an indoor cycling class in a dim, teal-lit boutique studio
Sample: one front-desk check-in automatically updates a member's challenge progress, loyalty points and weekly streak (sample data, no real members)Sample: one front-desk check-in automatically updates a member's challenge progress, loyalty points and weekly streak (sample data, no real members)
The old way

Punch cards don't keep members. Habits do.

Sticker boards & spreadsheets
Tracked by hand, guessed at by month-end.

Bingo printouts and whiteboards with no record of who's enrolled or where they stand.

Reward audits
Hours spent checking who earned what.

Prize eligibility means digging through attendance data, one member at a time.

Bolt-on loyalty
Another tool, another login, another system.

Third-party loyalty means fulfilling rewards outside your system, with no shared reporting.

How it works

Three ways to bring them back. One suite built for you.

Everything is managed directly in Walla. Member activity tracks automatically behind the scenes, giving you full control over when and how your team engages.

01 — Loyalty & rewards · Add-on

Points for the behaviors that grow your bottom line.

Incentivize member actions without the front desk headache. Define custom point values for check-ins, plan purchases, referrals, and birthdays, then let Walla calculate balances and handle redemptions automatically from inside your client’s profile.

✓Set custom point values and decide point expiration rules
✓Automated redeemable perks by name, category, and point cost
✓View balances and redeem rewards from member profiles
Sample loyalty program health dashboard with participants, active participation, redemption rate and points outstanding (sample data)Sample loyalty program health dashboard with participants, active participation, redemption rate and points outstanding (sample data)
02 — Challenges

Ditch the sticker boards. Automate your studio games.

Run community-building challenges without manual tracking or paper checklists. Walla tracks class attendance automatically across multiple game formats, issuing rewards and displaying leaderboard status the second a challenge ends.

✓Bingo cards, leaderboards, or milestone tiers
✓Automated attendance log, flexible tracking & verification
✓Rewards issue automatically at completion as credits, points, or custom prizes
Sample October studio bingo challenge with automatic and staff-confirmed squares and a class leaderboard (sample data, initials only)Sample October studio bingo challenge with automatic and staff-confirmed squares and a class leaderboard (sample data, initials only)
03 — Streaks & goals

Habit-building momentum right on the home screen.

Empower members to build weekly workout habits directly from their app home screen. Because it’s entirely member-driven, your studio gets automatic attendance consistency with zero setup, admin work, or maintenance required.

✓Clients select their weekly goal and track active streaks from Monday to Sunday
✓Scheduled classes and appointments automatically count toward the goal total
✓Streak badges and weekly progress display live on the app home screen to drive rebooking
Sample member app home screen showing weekly visit goal progress and a five-week streak (sample data)Sample member app home screen showing weekly visit goal progress and a five-week streak (sample data)
04 — Retention insight & reporting

Proof it worked, not just activity

Stop guessing if challenges and rewards pay off. Walla gives you instant visibility into how loyalty features convert active members into higher visit frequency and increased revenue.

✓Compare challenge participant visit frequency against prior period performance
✓See studio-level changes in bookings, plan sales, and referral conversions
✓Track point balances, reward redemptions, and member participation across all locations
Sample challenge report with clients joined, attendance lift, completion rate and studio-level impact (sample data)Sample challenge report with clients joined, attendance lift, completion rate and studio-level impact (sample data)
Loyalty

Reward anything. For anything.

You choose the behavior and you choose the reward. Loyalty is an optional add-on that turns on inside Walla, so boutique studios can thank members for exactly what matters to them.

Your rules

Any behavior. Any reward.

Reward a 10th class, a streak, a referral, a birthday or bringing a friend. Then give a free class, merch, a smoothie or a shoutout. If you can define it, you can reward it.

✓Reward the behaviors you want to see more of
✓Customize perks, from free classes to VIP sweatshirts
✓Turn the loyalty add-on on inside Walla with zero integration required
Sample create reward form: when a member brings a friend, they get a free smoothie (sample)Sample create reward form: when a member brings a friend, they get a free smoothie (sample)
Referrals

Your best marketers already have a membership.

The behavior
Referring a friend.

Turn referrals into an everyday habit by rewarding them alongside class milestones, streaks, and birthdays.

The reward
Whatever fits your brand.

From guest passes and studio merch to smoothies or social shoutouts, you decide what a referral is worth to your studio.

The result
Regulars who bring their crew.

Give your most passionate members a natural reason to invite their friends, powered by the same loyalty tools inside Walla.

Why Walla

Built in, not bolted on. That's the difference.

One platform
Loyalty, challenges and streaks in one place.

Nothing to stitch together. Challenges, streaks and the optional loyalty add-on run inside the Walla you already use.

Zero manual tracking
Check-ins do the counting.

Points, challenge progress and streaks update on their own, so staff can focus on members.

Measured outcomes
Know what made you money.

Tie every challenge back to attendance, plan purchases and referrals, not just participation.

All in one

No outside integrations required. It’s already in Walla.

One platform
Booking, payments and the member app.

Loyalty runs on the same booking, payments and member app your boutique studio already uses. Nothing to connect, nothing to sync.

One login
Right next to challenges and streaks.

Rewards, challenges and streaks live next to your schedule. No second login for staff, and no second app for members.

One profile
Every reward in the client record.

Loyalty activity shows in the same client profile and activity stream as bookings and payments.

Results

Built to grow recurring revenue.

[X%]

[Stat placeholder: attendance lift for challenge participants, pending Doug]

[X]

[Stat placeholder: increase in visit frequency for members with an active streak, pending Doug]

[X%]

[Stat placeholder: retention or plan purchase impact from beta studios, pending Doug]

Retention Suite

Make every visit the start of the next one.

Referrals are part of the Sales & marketing suite
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Features, pricing and availability are subject to change.
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