Return to Main Menu
Return to Main Menu
Return to Main Menu
Half the calls into a studio happen when the front desk isn't there. Most of them are simple questions ("What time is the 6 PM class?") that turn into missed bookings. Walla Voice picks up, answers, and books the class, in your studio's voice.
Walla Voice picks up every call, answers the simple stuff, books the class, and routes the rest to your team with full context.
Class schedules, pricing, cancellation policy, parking, locker rooms. The questions the front desk answers fifty times a day, handled in the studio's tone with your actual policies. No generic call center.
When the caller wants to book, Voice reserves the spot, creates the client profile, and texts the confirmation, mid-conversation. Not "I'll take a message," but "you're confirmed for 9 AM Saturday."
Cancellation request, refund, complaint, or anything else that needs a human. Voice hands the call to your team with the full transcript already in their dashboard. Your front desk picks up briefed, not blind.
Walla Voice handles your studio's main number across every channel. The same logic answers a 7 AM caller asking about parking and a 9 PM text asking if Saturday's class is full. One assistant, one tone, every channel.
Your main studio number routes to Walla Voice. The assistant picks up, identifies your studio by name, and handles the call in your voice. No phone tree, no "press 1 for schedule."
Members text the studio number, Voice replies in real time. Bookings, cancellations, intro offers, all handled inside the SMS thread your members already use.
If a caller does want to leave a voicemail, Voice transcribes it, classifies it, and adds it to the day's task queue with a recommended response. No more "we'll call you back tomorrow."
The 6 AM caller before class. The 10 PM "did I get into Saturday's class?" question. Voice handles both at the same quality, in the same brand voice. Your team sleeps.
Every call recorded, transcribed, classified, and tied to the right client profile. Tap a row to see the conversation. Tap again to act on it.
Hi, is this Pacific Heights?
Yes, this is Pacific Heights Yoga. How can I help you?
Do you have any beginner classes this weekend?
Yes, Saturday at 9 AM Slow Flow with Tess K. is great for newer students, and Sunday at 10 AM Restorative is even gentler. Want me to book a spot in one of those?
Saturday 9 AM works. I'm Devon.
Got it, Devon. I'll send a confirmation text and the new-student intro offer to this number now. Need parking info?
Slow Flow · Sat 9 AM · Devon K. profile created · $79 intro offer sent
Walla Voice reads your schedule, your plans, your policies, and your tone of voice. It knows the difference between Slow Flow and Power Vinyasa. When it doesn't know, it routes the call to your team with full context, not a guess.
Your live class schedule, plan pricing, intro offer terms, cancellation policy, parking situation, locker rooms, modality differences, teacher bios, holiday hours. All pulled from your Walla setup, kept current automatically.
Book a class, cancel a booking, switch a member to a different class, sell an intro offer, send a payment link, create a new client profile, send the confirmation text. All inside the same call, mid-conversation.
Refund requests, billing disputes, injuries, complaints, anything that needs human judgment. Voice hands the call off with the full transcript pre-loaded. Your team picks up briefed, not from cold.
Voice flags the calls it wasn't sure about. You review them in a weekly digest, correct the answer, and Voice handles that question better next time. The assistant compounds, not stays static.
Walla Voice is sharper when the platform behind it is connected.
Voice's web-chat cousin. Same brain, same studio knowledge, on every page of your website 24/7.
When the recommended next step is a phone call to an at-risk member, Voice can place it. AI-handled or front-desk-routed.
Confirmation texts, intro offer follow-ups, and re-engagement journeys all fire from one platform when Voice handles a call.