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Transparent pricing. AI-powered retention. Support from people who've actually run studios. See why boutique fitness studios are making the switch.
In July 2025, Mindbody's Universal Account update took away studios' ability to edit client email addresses or reset passwords from the backend. Your clients now manage their own accounts through Mindbody's centralized portal, and you're left walking them through resets from the sidelines.
Studios can no longer edit client emails or reset passwords. Clients directed to Mindbody's portal. Studios lose direct control.
Full client account control stays with the studio. Edit emails, reset passwords, manage every detail. Your clients, your data.
Every feature listed under Walla is included in your plan. With Mindbody, many require paid add-ons or higher-tier upgrades.
| Feature | Walla | Mindbody |
|---|---|---|
| Scheduling & Booking | ||
| Class, appointment, and enrollment scheduling | ✓ | ✓ |
| Book-a-Spot floor plan | ✓ | ✓ |
| Waitlists with automatic notifications | ✓ | ✓ |
| Sub management | ✓ | ✗ |
| Equipment management | ✓ | ✗ |
| Built-in Zoom integration | ✓ | ✓ |
| Client Experience | ||
| Branded studio app | ✓ Incl. in Pro | Paid add-on |
| Guest passes | ✓ | ✓ |
| Gift cards and promo codes | ✓ | ✓ |
| Push notifications | ✓ | ✓ |
| Video on-demand courses | ✓ | Higher tiers |
| Studio edits client emails / passwords | ✓ | ✗ Removed Jul '25 |
| Marketing & Growth | ||
| Marketing automation suite | ✓ Incl. in Pro | $399+ tiers |
| Branded emails and newsletters | ✓ Incl. in Pro | Higher tiers |
| Google and Meta integrations | ✓ | ✓ |
| Lead forms and tracking | ✓ | $399+ tiers |
| Audience segmentation | ✓ Unlimited on Pro | Limited / add-on |
| Two-way texting | ✓ Incl. in Pro | Paid add-on |
| AI & Retention Intelligence | ||
| AI-powered churn prediction (WallaPredict) | ✓ | ✗ |
| AI chatbot / missed-call handling | ✓ Concierge Agent | Messenger[ai] add-on |
| Automated at-risk client re-engagement | ✓ | ✗ |
| Reporting & Finance | ||
| Financial and performance reporting | ✓ | ✓ |
| Payroll and pay rate setup | ✓ | ✓ |
| Automated failed payment reminders | ✓ | ✓ |
| Actionable insights with recommendations | ✓ | ✗ |
| Platform & Pricing | ||
| Transparent, published pricing | ✓ $320-$599/mo | ✗ Custom quotes |
| No marketplace competing with your brand | ✓ | ✗ 20% commission |
| No long-term contracts required | ✓ | ✗ 12-36 mo terms |
| Unlimited users included | ✓ | ✓ |
| Free data migration | ✓ | Charged for exports |
Mindbody's sticker price is just the start. Add-ons, marketplace commissions, and higher processing fees add up fast.
Mindbody's consumer app shows your clients other studios nearby and charges a 20% commission on new bookings. Every dollar you pay Mindbody funds an app that competes with your business. Walla keeps your brand front and center with no marketplace, no competitor ads, and no commissions.
Mindbody's support is one of its most widely criticized aspects across every review platform. Studio owners describe slow response times and agents who don't know the product. Walla's support team is staffed by fitness industry professionals who understand your business because they've worked in it.
Mindbody's AI feature is Messenger[ai], a chatbot for missed calls. It's a paid add-on with poor reviews. WallaPredict analyzes member behavior to identify clients at risk of leaving before they cancel, giving you time to re-engage. Walla's Concierge Agent handles front-desk communication so your team can focus on community.
Book a 15-minute demo and we'll show you exactly how your studio would run on Walla.
“We are nothing short of overjoyed and relieved to have made the switch to Walla. So much of my time over the past four years of studio ownership has gone to stressing out over our software system. It was confusing, unattractive, not intuitive in the least, and it seemed like to do anything beyond the basics, we needed some sort of a ‘hack.’”
“With Mindbody, I spent time educating tech support on what the feature did or why we used it. I spent my time teaching them their own software. Your staff knows what I’m talking about, and seems to know Walla so well. I almost never have to reach out, but when I do, I get a quick answer and it’s exactly what I needed.”
Mindbody is a strong platform for certain types of businesses. Here's how to know which is a better fit.
The #1 fear studios have about changing platforms is the migration. We've helped hundreds of studios switch smoothly.
We transfer your member data, payment histories, and credit cards through Stripe. No data left behind, no extra charges.
Your onboarding specialist walks you through a structured 6-week launch plan. A real person who knows studios, not a help article.
Studio owners consistently report that their teams adopt Walla almost immediately. Intuitive design means less training and fewer mistakes.
"My teachers and team were worried about leaving Mindbody. It's been a non-issue. We haven't seen a drop in new clients." -- Cara Meade, Creative Yoga
Book a 15-minute demo. No pressure, no commitment. Just a clear look at how Walla works for boutique studios like yours.