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Half of new members quit within six months. You usually find out from a refund request. WallaPredict scores every member's risk daily, surfaces the ones who need a call this week, and tells you what to say. Built with AWS, trained on boutique fitness behavior.
Stop running a Friday-afternoon report to figure out who's slipping. WallaPredict surfaces the at-risk list daily, ranks who matters most, and tells you what to do about it.
Daily-updated risk scores per member based on booking cadence, plan proximity, teacher patterns, and engagement velocity. The signals that actually predict churn, not the ones that look impressive in a slide.
Every at-risk member gets a recommended action. Personal text from a favorite teacher. Re-engagement offer. Win-back sequence. WallaPredict tells you what works, who to send it to, and when.
Enterprise machine learning infrastructure from AWS, trained on boutique fitness behavior, not generic SaaS churn data. The retention math your studio actually needs, with the reliability your data deserves.
Every score is a sum of explainable factors. Booking cadence dropping. Teacher pattern broken. Plan renewal approaching. You can see exactly why a member is flagged, which lets your front desk make the call with confidence.
Booking velocity, last-visit recency, favorite-teacher patterns, plan proximity, cancellation history, social signals from the app. The features Walla trained the model on, surfaced as readable factors per member.
Scores from 0 to 100. Above 70 triggers an outreach prompt. Above 85 is critical, ranked at the top of the day's call list. Below 30 is healthy and stays out of the way.
See risk patterns by plan type, teacher, modality, and tenure. Which intro cohort retains better, which teacher's clients show the lowest churn. The cohort data that used to mean exporting from Studio Management, surfaced natively.
The risk model runs nightly on the previous day's behavior. By the time you open Walla in the morning, the at-risk list is current. No manual refresh, no waiting for batch jobs.
WallaPredict turns the retention question into a conversation. Type what you need, get a ranked answer, and the recommended next step.
Knowing who's at risk only matters if you act on it. WallaPredict connects to your Walla automations so the right re-engagement message ships to the right member at the right time, without a separate marketing tool.
When a member crosses a risk threshold, trigger a sequence: personal teacher message, then a re-engagement offer, then a final outreach attempt. Built into Walla's Marketing Suite, no separate automation tool.
The front desk gets a ranked list of who to call or text personally today. Each member arrives with their recommended talking point and the right teacher's name attached. The same list rolls into Reporting, and when a call is the right move, Walla Voice can place it.
Send a 20%-off month to members who fit the "would respond" profile. Don't blast everyone, don't train your members to wait for promos. The right offer to the right segment.
When a member churns, WallaPredict still tracks them. Six weeks later, the right teacher reaches out with a "we've missed you" message. The win-back rate compounds over a year.
This is a game-changer! WallaPredict is replacing our complex spreadsheet KPIs. You all rock!
WallaPredict is sharper when the platform behind it is connected.
The at-risk member table lives in your reporting dashboard. Risk scores roll up into MRR forecasts and cohort retention curves.
Risk-triggered automated journeys. The re-engagement email that ships when a member crosses the risk threshold.
When the recommended action is a phone call, Walla Voice can place it from the at-risk member's record. AI-handled or front-desk-routed.