At Walla, we know that Canadian businesses — and their clients — expect privacy, security, and control over their data. We’ve created a Canadian Data Protection Addendum that works alongside our standard Terms of Service to provide additional peace of mind for our Canadian partners.

1. Your Data Stays Yours

All information about your studio and your clients (personal, transactional, and behavioural) belongs to you. Walla only uses this data to provide and improve our services.

2. No U.S. Government Access

Canadian client data will not be shared with the U.S. Government or non-Canadian authorities, unless required by Canadian law. This ensures compliance with Canadian privacy expectations.

3. No Sale or Transfer of Client Data

We will not sell or pass your client data to third-party partners, data buyers, or even future owners of Walla, without your written consent.

4. Aggregated Data, Not Identifiable Data

We may use anonymized, aggregated statistics (like “X% of clients book morning classes”) to improve Walla. But this data can never be tied back to your individual clients.

5. Extra Protections for Marginalized Communities

We recognize the importance of safeguarding data that could be misused to profile or target communities. Walla takes steps to prevent discriminatory use of Canadian client data.

6. Data Deletion on Exit

If you ever leave Walla, we’ll remove your Canadian client data from our active systems upon request. Aggregated reports will not include identifiable Canadian data going forward.

7. Security Standards

Walla follows industry best practices (including SOC 2 measures) to secure your client data. Encryption, firewalls, and monitoring help protect against unauthorized access.

In plain terms: Canadian client data is owned by you, protected under Canadian privacy standards, and shielded from foreign government access or resale

This Canadian Data Protection Addendum (“Addendum”) is entered into by and between Walla Software, Inc. (“Walla”) and the Canadian customer identified in the underlying Agreement (“Customer”). This Addendum supplements and forms part of the Walla Customer Terms of Service, Service Level Agreement, and Privacy Policy (together, the “Master Agreement”). If there is any conflict between this Addendum and the Master Agreement, this Addendum controls solely with respect to Canadian Customer Data. All other provisions of the Master Agreement remain in full force and effect.

1. Purpose and Scope

This Addendum addresses Canadian-specific privacy and data protection concerns. It applies to all personal, transactional, and behavioural information relating to Customer and its clients located in Canada (“Canadian Customer Data”).

2. Definitions

Canadian Customer Data means Customer Data (as defined in the Master Agreement) to the extent it relates to Canadian residents. Sensitive Data means health, wellness, identity, or behavioural information that could, if disclosed, cause harm, discrimination, or targeting of marginalized communities.

3. Canadian Privacy Commitments

Data Ownership: Customer retains all rights, title, and interest in Canadian Customer Data.

Government Access Restrictions: Walla shall not disclose Canadian Customer Data to the Government of the United States or any other non-Canadian governmental authority, except as strictly required by Canadian law.

Third-Party and Successor Restrictions: Walla shall not sell, transfer, license, or otherwise share Canadian Customer Data with acquirers, data brokers, or third-party partners without the express written consent of the Customer.

Aggregated Statistics: Walla may generate Aggregated Statistics as described in the Master Agreement, provided such data cannot reasonably be used to re-identify Canadian Customer Data.

Protection of Vulnerable Groups: Walla shall take reasonable measures to ensure Canadian Customer Data is not accessed or used in a way that enables discriminatory profiling, targeting, or surveillance of marginalized communities.

Data Deletion Upon Termination: Upon written request by Customer, Walla shall remove Canadian Customer Data from active systems following termination of the Agreement, and shall exclude it from future Aggregated Statistics to the fullest extent technically feasible.

4. Security and Safeguards

Walla will maintain administrative, technical, and physical safeguards consistent with industry standards (including SOC 2 practices) to protect Canadian Customer Data against unauthorized access, use, or disclosure.

5. Survival

These protections survive the expiration or termination of the Master Agreement and remain binding with respect to Canadian Customer Data