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Missed waivers. Late-cancel fee chase-downs. Instructor sub texts at 6am. Walla pulls every operations task that pulled you out of class into one screen, so the front desk stops running you.
Walla is built around how Yoga, Pilates, Lagree, Barre, Cycling, and HIIT studios actually run. Not retrofitted from spa, salon, or big-box gym software that tried to flex into boutique.
Today’s classes, capacity, no-shows, and waivers on one screen. Automated late-cancel and no-show fees keep policies dialed in without front-desk arguments.
Build intro offers, memberships, packs, and guest passes that actually convert. Pause, start, end, and upgrade plans with one click, no spreadsheet workarounds. Operations data becomes marketing fuel inside Marketing Suite.
Sub management notifies instructors automatically. Pay rate setup handles split rates, per-class differentials, and substitutes without rebuilding the spreadsheet every two weeks.
The All-in-One Dashboard pulls every class, waiver, fee, and tag into one view. The view that used to live across four tabs, three browser windows, and one notebook by the front desk.
Today’s classes, capacity rates, expiring plans, failed payments, and waivers, all on one screen. The single view that used to require five reports and a manual export. Deeper analysis lives in Reporting.
Customize fees by plan type, refund window, and policy. Fees collect 24 hours after class so you have a window to reverse or refund without an argument at the front desk.
Front-desk task list lives in Walla, not a sticky note. Assign, complete, and follow up on the daily things that fall through the cracks when a teacher swaps cover.
A working preview of the Walla Today view, with sample data from a fictional studio. The same view drives the figures in Reporting.
Memberships, class packs, intro offers, guest passes, drop-ins, livestream-only plans, hybrid plans. Build them the way your community actually buys, then pause, start, end, and upgrade without breaking pre-payments.
Customize intro length, price, classes included, and conversion sequence. Walla auto-tracks every intro from purchase to first class to membership, then triggers the right communication at the right moment.
Custom pause, start, and end dates. Plan changes calculated as upgrade, downgrade, or even swap. Pre-payments stay accounted for when a plan resumes. No spreadsheet workarounds.
Add guest pass bonuses to any plan. Match the privileges and time of the parent plan automatically. Add guests to your database with one tap so the next class becomes a new client conversation.
Instructor requests a sub from the Instructor Dashboard. Walla notifies eligible instructors, tracks the swap, and pays the right teacher at the right rate. No 6am text threads.
We have been so impressed with Walla’s customer service team. Unlike our previous software, any issue we’ve raised has been taken seriously and handled by a knowledgeable and responsive customer service rep.
Operations runs better when the platform behind it is connected.
The operations side of the same coin. Reporting shows what your front desk’s work added up to.
Contact tags drive Journeys. Late-cancel fees trigger win-backs. Operations data becomes marketing fuel.
Phone-call bookings, cancellations, and policy questions handled by an AI agent connected to the same CRM.