Mastering Instagram: Balancing Leads + Loyalty

0:04 Hello guys, thank you so much for joining us for our January wall webinar series. I cannot believe we are through the month of January already. One checked in 2026. my name is Laura Munkholm. I know we have a lot of newbies to our webinar today both live and gosh cat this was one of our highest registered webinars ever. So, thank you. Oh, amazing. Yes, you just skyrocketed last night. Hot topic. Yeah, very hot topic. This speaks to how much everybody's interested. we do these webinars once a month and we've been doing it for years. So, if you are brand new, please check out hellwalla.com and under our resources tab, we have a library of all of the webinars we've done. Cat is a regular guest and we are so grateful to have you back. Thanks. Thanks for having me. Of course. all right. So, just quick housekeeping. I know this platform, obviously, those of you watching are actually on our wall website right now.

1:08 is slightly different than Zoom. So, if you're unfamiliar, just know that you can chat on the side. Actually, why don't you pop into the chat, introduce yourselves, please, just name, studio, maybe where you're at, if you see sunshine or if it is blizzarding where you are. oh, hey, Zach. how's it going? and then while we get into the actual presentation, I'll do my best to be watching questions. and we will answer them real time if it helps contextually in the moment. If there's something that feels like, okay, I bet this is a question everybody has kind of a bigger strategy question, we'll hold it to the end and then we'll dive into Q&A there. and you can see on the side there is a Q&A button. Please, please, please use that instead of just popping your questions in the chat because sometimes they get lost and if they're in the Q&A, I can actually mark them as answered and you guys can vote on them. So, if you have the same question, just say yes, me too.

2:10 I'm wondering the same thing. Oh, hi guys. Madison, Wisconsin, gosh, New Hampshire, everywhere. Miami, Pasadena. Welcome, welcome, welcome. Okay, let's get going. I have the pleasure of introducing Cat Zbar who is the founder CEO at Telmir Consulting. Cat is one of the folks in the industry I lean on for gosh a lot of insight on what's happening what's going on in studios day-to-day where the industry is moving and truly to help us build our platform. You've had such an impact on the way we design Walla and I'm very grateful. But today I am leaning on you for your expertise on Instagram. So, I will let you take over, kick off, and yeah, if anybody has questions, again, please pop them into the Q&A. Awesome. Thank you. I'm so happy to be here, Laura, and thanks so much for that introduction. So, I will hop right in. just want to make sure that we are respecting everybody's time today. So, before we talk all things Instagram, I wanted to introduce myself a little bit more. So, as Laura said, I'm Cat, CEO and founder of Telmir. We are a business consultancy and a marketing agency for boutique fitness, yoga, wellness, class-based and appointmentbased businesses all over the world. We've worked with hundreds of studios. And at this point, we know exactly what it takes to succeed in the boutique space.

3:42 So, I'm really happy to be talking to you all today about one of my personally favorite topics, Instagram. just a little more about us as you can see on the slide here we support studios on the strategy side with operations, sales, marketing and also on the marketing side with a wide variety of alikart marketing services that help studios build and bring their mission to more people. So as far as today goes, as Laura said, please feel free to pop any questions in the chat as I'm sharing my screen. I actually can't see any questions which is helpful to keep me on track because otherwise I would get sidebarred but Laura feel free to interrupt me if something you know comes up. So, in terms of Instagram and the Instagram kind of status quo, the reality check where we're at today, as of the end of last year, Instagram saw more than 510 million people following the hashtag fitness and more than 135 million people following the hashtagfitness motivation.

4:51 So, it is no surprise to anybody here that Instagram is a really important platform. The problem, however, is that most studios are either chasing vanity metrics or they're completely ignoring Instagram's potential for business growth. In terms of whether Instagram is worthwhile, whether it is really moving the needle, currently we're seeing that almost 30% of new leads for boutique fitness and yoga studios are coming from social media, second to referrals that are coming in at almost 40%. We're also seeing that 44% of Americans are turning to social media for health and fitness advice. This is a report from ABC Wellness that was taken on the USA, but we're seeing similar trends happening across the entire globe. The key takeaway there is that Instagram is still valuable, but in order for it to work, I'm sure all of you know about the algorithm and the neverending relentlessness behind it, the strategy needs to be intentional and community focused so that you're getting out of it what you need. The data is showing us that Instagram is super effective for awareness and engagement, but when it comes to converting those followers into actual members, we need to have a really specific strategy in place, not just posting for the sake of posting.

6:17 So, the title of today's conversation is balancing leads and loyalty. And that's something that we see every day with the studios we work with on the marketing strategy side and on the social media management side. There's and this problem exists for brands that are selling any product or service and have a presence on Instagram because you're constantly caught between two audiences. You have the people that already know you and that love you, your members, your OGs, your intro offers that are about to convert. And then you have the people that are either finding out about you or they haven't yet taken action, but they've been kind of lingering and they're curious, but they haven't taken action. Again, those top offunnel leads. Most studios that are active on Instagram are defaulting to posting content that is only really benefiting your current members. for instance, posting about your schedule or about specific closures. And while that is good and it can be helpful, more on that in a sec, it doesn't directly drive new leads. separately. Acquisition focused content can feel kind of irrelevant to your existing community.

7:32 So you really need a strategy that does both. So in terms of the framework that we're seeing as kind of the winning mix, we are wanting studio owners to really prioritize the large the vast majority. So 70% of your content to be serving both audiences by speaking about your community and your culture, the benefits of your workout, understanding what it would be like to be a member. So seeing a lot of video content of what your studio looks like, what your classes look like, the vibe, really taking us on that journey that is directly informed by your values. That needs to be the bulk of your content. The other 20% can be more educational. So, nurturing your current customers by reminding them why it's good to continue to consume your services and how to consume them and attracting prospects by letting them know, hey, this can benefit your sleep. It can help you show up for your family. It can talking about the wide variety of benefits that your workouts can bring to them and tying them back to what your ideal client types are interested in knowing about.

8:46 what are the problems that they're trying to solve in their own lives and how can you attach the two to make the decision of engaging with your services a non a no-brainer. And then lastly, most studio owners are always super surprised that we don't want you to be you know having that really salesy promotional content very much at all. that's where you come in with the promotional content, the intro offers, maybe a sale or a challenge. The reason for that is the other content categories are already having that dual impact of giving your leads real insight into your community. And because of how consumers because of what that the customer journey looks like now and how consumers are engaging with businesses that they want to become a part of, they are going to find how to purchase something on their own. They are going to make their way to your website. They're going to send you a message. They're going to find that random post that talks about your intro offer. They're going to take action on their own. You need to empower them to get there.

10:02 So again, we want to really prioritize overall when we think about that framework. We want to prioritize content that speaks to prospects and members. And I want to show you some examples of what that should look like. specifically on the high-erforming content side of things. So the types of content that we are seeing work best, short form videos, ideally under 15 seconds. it can be hard to keep it under 15 seconds. That's kind of, you know, the 7 to 15 second bracket is where the trending reels come in. and that can really start to get some views and exposure and increase your reach on Instagram. If you're posting something a little bit more specific to your brand, 15 seconds is too short. If you're posting educational content, if you go onto your Instagram as the studio owner to tell the story of why you started your studio in the first place, usually a very powerful story that can help a lot of that can help with connect, you know, connecting your potential customers to your mission and cementing and solidifying relationships with your existing members. Those kinds of stories take longer than 15 seconds. If it's super long, I suggest cutting it up into chunks. if any of you follow Telmir on Instagram, you know that I would not for the life of me be able to keep anything to 15 seconds. but you're already limited to a 3 minute limit on Instagram anyway. So, keeping

11:36 the video short form and connected will help it perform the best. We then have carousel posts which last year were probably higher performing than short form videos because the platform wants you to create content that will increase the amount of time that your users on are on your page. And by definition, if you're scrolling through a carousel, you're you're lingering on a specific post for longer than a second a second video. So thinking about repurposing content so you're hitting all these content types can be helpful. And lastly, stories are really helpful for the ongoing relationship building, the time-sensitive updates. you know, we're the closures because of the ice storms, all that kind of more timesensitive stuff. Any questions there? All good. Should I keep going? One quick thing I was wondering would with pinning things to the top of your profile. I know you had this broken down into 70% 20% 10%. Would you recommend a pin for each or how what do you do with that top layer?

12:48 Yeah, great question. So pinning is definitely flexible. I would suggest using pins for either a cont a piece of content that really cement, you know, it's a really powerful message that is ongoing that you want any everybody to know about or it's something that's currently happening like a fitness challenge that you want people to sign up to or a specific sale that is available to everybody that is time-sensitive or you've gone viral maybe by mistake, maybe not, but you've gone viral and pinning it helps Instagram send it out to more people because it's picking up on the fact that a lot of people have already engaged with it. usually when you're kind of just starting, I really like the pins at the top to be kind of breaking down just like you would think about your website, thinking about your channel as a digital storefront, how to what to expect, what you should know about us, maybe class descriptions, maybe something that makes you unique. Now, with that being said, you have your highlights to help with that and to feed those on an ongoing basis. So, your pins are usually either a campaign or something that's really relevant to anybody that's coming to your page.

14:11 Great. Thank you. In terms of content categories, here are just a couple of ideas. Member spotlights and transformations, behind the scenes, studio life, educational content, and of course, any community events. So, those are all categories that are speaking to both your leads and your existing community. The behindthe-scenes content is really working very well lately, especially if you're launching or expanding. People want to see that process. And the reason why it works so well is because it really allows you to seamlessly introduce storytelling as a way to get people to connect with your brand on a deeper level. And so just sharing the insights of, you know, this is what's happening behind the scenes, it's allowing people to feel like they're more part of that process and more engaged as a result. Yeah. And we know, I mean, just data around Gen Z in particular is that they want to feel connected to a brand they're buying from. So, it's not, you know, they're not purchasing in a vacuum. They the more they know, the more likely they are to continue buying from you.

15:34 Exactly. okay. So, this is a really wonderful carousel that I wanted to showcase to show everybody how you can kind of present and explain how people should be consuming your services, interacting with your business. you know, ideally your pricing options are a reflection of how you want those customers to move through those journeys that you've mapped out for them. you know, far too often I'm seeing that we are having to remind studio owners that your pricing model, yes, it needs to allow you to be profitable and hit a certain number of costs per head per class. There are definitely, you know, there's definitely the strategy side of things that you need to consider, but you also need to remember that you are the one that is needing to kind of prescribe what success looks like by creating pricing options that align to that. So, if you want people to work out with you four times a week or on an unlimited basis, kind of explaining that and being really thorough in mapping that out is really helpful for someone that isn't sure where to start or doesn't know which pricing option aligns best with their goals. So, this is a great example of kind of breaking it down for people in a way that's on brand so that when you do come in with the sale or the offer, they're trusting you and they know that they've kind of had a say in making that decision for

17:16 themselves as well. So this slide shows us a little bit more about how to nurture those followers into becoming firsttime visitors. And this example can also be applied if you are going to be putting any dollars towards any posts so that you're doing any kind of paid ads. in this case we're seeing the three stages. So discovery, consideration, and conversion. Of course, you can if you're running this ad on Instagram or Facebook, of course you can, which are kind of dual. Of course, you can map out those stages and make sure that the people are kind of funneling through to then drop them into your Wallace software. this is a great strategy for structuring a paid ad because, when it comes to that conversion and that onboarding from lead to paying customer, Walla has a lot of great integrated features that allows you to, track those leads and, track those conversions.

18:29 Yeah, actually, we've had a question come up quite a bit. I have two questions. one is, you know, because of the direct integration with Wallet, it's really easy to do meta lead forms and as soon as somebody fills that out, it pops into Walla. They get an automated text, but also that takes work to then convert that person to a purchase versus sending people to a direct landing page to just purchase a an intro offer with a direct link from Walla. Do you have a recommendation one way or the other? Is it a both and? Yeah, great question. So lately, we've been seeing more success with driving with running traffic campaigns instead of leads campaigns and sending them to a landing page that includes more information on whatever the offer is and embedding onto that page a link to the Wallup purchase option or the form that we embed that is native in Walla. So, you're still leveraging the integration elements, but you are prioritizing sending them to a landing page instead. It's also we because you can put a pixel code through Walla to track those events versus tracking the actual purchases. We're just finding that from an agency standpoint, there's more there's more transparency there on the ROI and from a customer standpoint, we're seeing that they're wanting more information. The lead forms work can work very well for higher ticket offers like teacher

20:05 trainings or retreats where people might want to have a conversation with someone directly. But even then, we're seeing more success with the landing page where you can include testimonials and more information as a way to kind of filter out the better leads and nurture them through. So, landing pages, but depending on the offer, I would suggest trying both and seeing which works best. Awesome. All right, we have a couple of questions from the crowd. I know you mentioned one of the categories being behind the scenes. Are you going to give an example of that a little bit more or do you want to explain that for the crowd? Yeah, happy to explain that. So, I don't know if Ally from Wild Thing Yoga is here, but she's a great example of a studio that recently launched with a ton of hype and engagement and followers because she did such a good job and kind of telling the story of what it looked like to, you know, start from scratch, do the buildout, and build the brand all the way through to launch.

21:13 So, I don't have any examples in the presentation of that specifically, but Wild Thing Yoga is doing a really great job of the behind the scenes and a lot of new owners are kind of riding that wave. When it comes to the behind the scenes of a more established studio, of course, the content there is not as, you know, obvious or readily available, but people are still wanting to understand and to see the behind the scenes. So, I think depending on your values and your content pillars, you could get really creative by, you know, showing a an instru like a team meeting or an instructor training or an there's lots of really fun reels that you can do where you show your team members going from their workout clothes to the team social. so there's you can really get really creative or even just cleaning up the studio, the ASMR stuff where you roll up the mats and you can hear the, you know, the crinkles or the spritz of the cleaning sprays, you know, little things like that are just helping people be really involved in what it takes to run a studio, to maintain it. I saw a really fun one recently that we put together where as people were coming into the studio, the studio manager was high-fiving them and it went on beat with a song. So, just little things like that where people can see that it's fun to be a part of your community.

22:48 Yeah, I know you already highlighted them, but Humble Warrior Power Yoga is really great about behind the scenes as well. So yes, I don't know if Geneviever or Titha are on, but Humble Warrior Power Yoga in New Hampshire, I see some great behind the scenes from them. Yes. And yeah, that's a shout out to Ally on our team for that one because it's it's really fun to use your studios values as a way to inform the fun content so that it can all really stay on brand. And so that's kind of the first thing I would suggest everybody do in order to on once you kind of unlock that the ideas are endless. I think you're getting but you're going to talk about frequency, right? Somebody just asked about how often to post. Yes, I will. Yeah. so in terms of keeping existing clients engaged, as you all know, I'm sure it is a lot cheaper to retain an existing client than it is to acquire one. So, the retention focused content is important and that usually is really in the on the community building side. So member achievements, milestones, group challenges, showcasing your leaderboards, any instructor spotlights or personal stories, anything where you can bring some, you know, personality and real human element to it. now I say that, but take it with a grain of salt because I see a lot of studios posting, you know, post after post is a wonderful client of theirs with a poster

24:33 that says 100 classes or 500 classes. And sometimes that gets a little bit redundant. So, if you're feeling like you have a high volume of milestones that you want to celebrate, then you might consider doing a monthly one where it's a carousel and you're showcasing, you know, you're celebrating everybody that entered the 100 classes club. And so, thinking about how to batch that type of content so that it has its moment, but it isn't kind of taking over your feed. and then of course any content that is kind of again that behind the scenes, the early booking, early class booking announcements, the member onlyly challenges, finding the right balance with kind of sharing that with everybody else as a way for them to see, oh, this looks really fun. This is super cool. I want to be a member. Laura, you had a great example once a couple months ago or years about a studio that was using these charity days as a way to access their membership.

25:42 Yeah. Yeah. Yeah. Blue Ridge Yoga in Tennessee. Jessica, if you're on, I think she signed up for this, but it's actually in our library of webinars if anybody wants to watch it, but they drive a tremendous amount of their new members and leads through doing local community charity events and a lot of that is highlighted on their social media. So, it's become an example of that. I mean, it's it's a flywheel now. Totally. And the other thing is that is so directly tied at its core to their values and their mission and that supports kind of people wanting to get involved. In terms of converting without alienating, so converting your leads without alienating your members, you'll want to definitely take the softell approach. If you have any qualms about sales generally, head over to our Instagram because we just did a whole series called sales without selling. but really it's about making sure that you are leading with value and not with that sale. It is very obvious as you know to anybody and it's very off-putting and you don't need to. So leading with value first. in terms of best practices. to answer the previous question on like cadence and consistency, really where we're seeing the best results is in hyper consistency. And what I mean by that is if you're going to post once a week, stay with once a week. If you're going to post twice a week, stay with twice a week. the

27:23 valuable content and the higher quality content is preferred over trying to stick to a schedule that is a little more ambitious than you could handle and then slipping into content that isn't as good. so being consistent, feeding it on an ongoing basis. If you have to decide on a certain cadence, you might want to post twice a week. That's kind of the minimum. and then if you can commit to three, every other day. It doesn't need to be every day. As an example, I've been personally really experimenting with the Telmir Instagram account and trying to understand whether different strategies lead to more or less growth. and we committed to posting every day for 2025 as a way to test that and the Instagram basically blew up and doubled. So there is some there is something to being very active and consistent with it. That doesn't mean you need to post every day. The one thing that often gets overlooked is the engagement side of things. So creating content is let's say creating content is one category, posting content is another but then everything on the engagement side is kind of entirely separate because when we talk about engagement we talk about commenting on your followers content, tagging followers, DMing with them, being really active in your community by reaching out to people on Instagram. And that is sometimes not even, you know, it's it's not overtly

29:09 obvious from the get-go. So, that's something that we often will recommend, that studio owners have a dedicated person doing just the engagement. And it is something that can be as easy as, you know, 10 minutes a day, but it does really support the other objectives of the Instagram. Okay, so time-saving strategies and tools you have. mapping out your content is really helpful. And then once you've kind of figured out what your videos might be, filming multiple reels or videos in one session, creating templates for different content types. a large majority of the studios we work with on the Instagram side where we are supporting them on the strategy with their content but they are handling the creation and posting of the content. They will often have us create quarterly templates because that helps kind of keep them aligned from a visual standpoint but it allows them to kind of run with it. So thinking about content creation and templatizing them can be very helpful. again automating that engagement. So auto replies or sorry autods or saved replies if someone is kind of in charge of the engagement for your studio. And then for regular features like schedules that you might want to share with your instructor so they can post their classes and then you can repost them which is increasing reach. I suggest having branded templates that you can share with them

30:56 that will just help with controlling the brand aesthetic which is important because that consistency is building the familiarity which is building the rapport which is building the trust which is leading which is equaling a sale. Yeah. So quick question from the crowd. You when you said posting every day or your consistency of posting, does that include stories or does it have to be an actual like quote post on your It's an actual post. Okay. Okay. That's Yeah, it was it was Do you know what? From when I started to get the hang of it and really understand what kind of content our audience was wanting, it almost became a problem that we had too much content and too many ideas because it just starts flowing and you feel a lot less you know self-conscious or worried. You just kind of, you know, you get comfortable shouting from the rooftops. You said that to me at one point when we were together. You were like, you just have to get over the embarrassment factor or like worrying about what people think of you. It is like the number one barrier to most people actively engaging on Instagram. And once you get over that hump, it's like easy, you know?

32:18 Exactly. The main secret kind of key tip that I would share with you all is to think about it, especially when you're going directly in your stories or posting, you know, what's called a talking head video where you're just talking to the camera. pretend as if you're only talking to one person and that one person is the most interested, engaged person that you could think of that is really wanting to know the answer and that really helps because if you are that's just a that tip really helps me and I know it's helped a lot of studio owners that we've shared that with. Yeah, that's a great tip. okay. This one again, I'm sure a lot of you know about some tools and systems that you can use. Canva being a really easy to use design tool where you can drop in your brand kit and it kind of keeps all of your content on brand. our monthly content calendars are with Google. We use Google products for at Telmir and it's just a really nice way to share content with our studio owners and their teams. But later Hootswuite, Meta Business Manager, there's lots of great content planning and scheduling tools out there. the Meta Business Manager one actually is free. So of those later in Hootsweet, you do have to pay, but they're very intuitive and easy to use. for tracking analytics Instagram directly.

33:53 Just make sure that your account is reg set up as a business because then it gives you access to a professional dashboard directly within the app. you can also see it in meta in the business suite. And then of course making sure that you have a studio management software like Walla that is allowing you to drop leads into audiences, following up with them through specific journeys, making sure that they are set up with the information they need to take action. Okay, so we're coming to the end of the presentation. So, happy to take questions after. but in terms of kind of what to do with all of that and the action plan moving forward, I would say depending on your appetite to, you know, get more active in your Instagram or get active period or grow it, you know, whatever your goals are, breaking it down into bite-sized actionable items is always helpful. In terms of what I kind of walked you all through today, I would recommend that you audit your existing content mix to check whether it's speaking to your leads and your members or whether you're kind of leaning more into one than the other. identify a group of your dieards, your loyal brand evangelist members that could potentially create some content for you, some user generated content that is really powerful for you know, getting the wheels in motion and people always love to see themselves on your Instagram and

35:42 to read about themselves. And also lastly, creating a content calendar if you don't already do so where you're focusing on those pillars you want to be talking about that will support your community building efforts by speaking to your values directly. So use your values to inform content that will help you build your community. And then on a wider scale, start thinking about how you can be, posting regularly. So maybe commit to starting at twice a week and then move to three times a week. and have kind of different micro goals as you go so that every month you can start building to a place where it feels manageable and consistent. All right, we definitely have some questions. Do you want to you finish this up and then we'll then we'll dive in. Okay, great. So, this is just our thank my thank you slide. my personal email is on the slide there and also a QR code if you would like to schedule a complimentary strategy call to talk through either your Instagram or any of your marketing efforts. Anybody that is a friend of Wallace is a friend of Telmir. So, would love to chat with any and all of you and make sure to also follow us on Instagram because sounds a little meta to be having a presentation on Instagram and asking you to follow the Instagram, but we do post a lot of great content. so, they do I learn a lot from Cat and from the Telmir post. So, it actually

37:22 inspires me to think about what I'm posting, too. So, thank you. Oh, great. Can I stop sh I stop sharing so I can your screen so you can okay everything. okay. So couple of things. Megan is wondering what sort of policies you recommend for instructors and their use of social media to promote the studio or engage with the studio community. Do you typically have something in like teacher contracts or Yeah, walk us through that. hey Megan, how are you? so great question. I this is a really tough one. I mean it's it's it's really tough and it does it does end up coming down to what your contractual agreement is with your instructors. if they are contractors, you can only hope for the best that they believe in your studio and your mission and that they want to support that. I've seen studio owners go as far as pay an additional amount for studio for instructors that are openly supporting promoting your classes and your community in any way. Of course, if they are employees, then you can require, sorry, I couldn't think of the word. You can require that in their job description. but at the end of the day, it really does come down to your ability to leverage what each instructor's motivators are and their reason behind wanting to teach and understanding that at the core of it, you are providing them with the opportunity to bring more movement to

39:12 more lives. And by supporting your studio and bringing more people to it, you will be they will be able to support even more people. So, it's kind of that pulling on their heartstrings of making sure that they understand kind of how the relationship works between you and the studio and them and what could happen if they were to you know do the smallest act of reposting a story every now and then, right? Yeah. And I think like what you said earlier, empowering them with some, you know, three different Canva templates or something that makes it super easy for them to, you know, get a post up once a week or whatever it might be. Sometimes, oh, just adding to that, often instructors want to be celebrated. So, a little ego stroke helps in asking them to then do something in return because they'll really feel oh, Laura, I love your necklace. I hadn't seen it.

40:16 Beautiful. it really helps them feel celebrated and appreciated. Yeah, good call out. okay. So, actually this goes along with the action plan you were just speaking about kind of auditing your current content. Liz is asking, "How often do you delete old content and is that something you should do regularly?" That's such a great question. I've never heard of it. I've never done it. And I would not delete anything. I would only archive because Instagram doesn't like it when you delete. So if we're talking about content that's like down, way down, way down in your feed, then I would just not bother. it's a personal kind of frustration I have with Instagram because we post so much educational content on Instagram. I wish that there was a search bar on it because all of the content I posted last year is long gone as far as my followers and especially my new followers are concerned. So if it's really old content, just leave it on there. If it's kind of not too old but now irrelevant, I would either archive it or update the caption. because sometimes if you archive it, you're kind of doing that great thing a disservice by kind of hiding it under the rug as opposed to showing people that's something that you might do on an annual basis, but it's sold out and it's registration is closed. So updating the caption or archiving, never deleting.

41:48 Great. I didn't realize that. So that's awesome. okay, this is interesting. Sarah is asking what suggestions you have for building engagement with a community that's trying to limit their interactions with social like that's consciously a thing that is you know coming up. Totally. And it's so ironic especially as yoga studios. so what I like to do there is kind of be really vocal and open about that. So if you are trying to be more offline, if you are trying to be more deliberate with your interaction with social, then I would be really open about that on your Instagram. And that is something that you would potentially pin to the top to be like, hey, we're around. We're here. We're just not constantly on the platform. And here are some of the ways that you can connect with us in real life. And you can be updating that caption or that post even to be like we have a walk walking group tomorrow. We have a book club every Friday that or the first Friday of every month.

42:53 Yeah. so just kind of being really open about that you too are feeling that way and suggesting opportunities to connect in real life. I've seen, so Sarah, just as a thought, I've seen people use the either meta lead forms or direct people to wallow lead forms that say like, "Hey, want to stay in the know, but you don't want to be on here as much." Or like literally, I think this one, the post literally said like, "Take a deep breath. You don't have to be here to know to know what's happening in the studio." and then it linked them to one of the Walla lead forms to like just get on the mailing list so you don't miss out on what's happening or open up your Walla app and you can always see the studio happenings in our app announcements because we update them regularly. Yeah, I love that. okay. How about automated versus actual person messaging in Instagram? Do you like the automated responses?

43:56 hey Molly. lots of familiar names. Cool. I gosh, there's the cat's personal view on automated Instagram responses and there's the Telmir, you know, recommendations for automated responses. And I think it all comes down to how much can you commit to? And what I mean by that is if you set up an automated response that says hey someone's going to answer this in a couple hours. I would almost say and you can commit to that then I would almost say that just don't have it at all because in a couple hours you can just answer it directly. If you have something like many chat which allows you to filter responses based on certain questions or certain comments then that is actually helpful because it's giving the person what they want. so I would say that my take is I'm not super into it. if you can if you can afford to have someone that's doing your engagement, that same person is answering the questions live in your messages. If you have a massive volume of messages coming through that you can't handle, look into something like a many chat that can help you filter them through in a helpful way.

45:28 and if you h if you if you feel you need an automated response because it's just you on the Instagram and maybe you're going on vacation, which is absolutely fair enough, then I would think of it more as an out of office. Be like, you know what? Hey, like we're in the studio. We're taking some time away from Instagram. If you have any urgent questions, I'll ask you to give us a call at 647 blah or, you know, just, kind of think of what makes the most sense based on what your what your resources are, what your capacity is, and what you as a consumer would prefer given the kinds of questions that are coming through. Yeah, that's a good call. Hannah is asking if you can open up and share the slide again that showed the 702010 distribution. and maybe anybody on this can screenshot, but you guys will get the recording of this just as a heads up. and I'm sure if you reach out to Cat, she will share the presentation with you.

46:33 Yes, happy to. Let's see here. the 702010 one. There we go. There we go. So, go ahead and screenshot that if you need that. but I love this. This is a really nice framework because I think so many people are just trying to sell on Instagram so much. You forget about how engaged your existing community is. all right. Anybody else on questions before we wrap? We did a great job on timing today. Oh, could you also reshare the QR code at the end, please ask? Yes. Awesome. guys, the other thing for those of you that are on Walla, Cat and her team are fantastic with our marketing suite and lead tracker and understanding how to make the most of it. so please, please, please, if you're looking to optimize that this year and really double down on the resources that you already have, reach out. And, guys, I am so grateful that you all showed up today. For those of you watching this on record, if you have any questions, you can certainly connect with anytime.

47:47 wrong one. Wrong one. I posted it in the I closed it. I closed Yeah, the link is in is in the chat. So, yes, I put that. Awesome. And Cat, thank you again for joining us and sharing your wisdom. Thanks everybody. Thanks for having me. All right, we'll see you next month on our wall webinar series. Bye, guys. Bye.